Strengths
Think Employees Outshine Contractors? Meet the Right Outsourcing Partner.
Over the years, we have cultivated distinctive qualities that provide us — and you — with a competitive edge
Does company culture matter when choosing an outsourcing partner? Absolutely. When you form a partnership with an outsourcing provider, they become an integral part of your team. It’s essential that this extension aligns with your company’s values, work ethic, and vision. This is where the significance of company culture becomes evident. A service provider that shares your cultural values will not only understand your business objectives better but will also be more committed to achieving them. This alignment fosters a strong working relationship, leading to higher productivity, better results, and increased retention rates. Ultimately, it builds stability and a strong foundation for your business to thrive and succeed.
At Artesk, we have built three pillars of strength that we find most impactful in aligning our culture with our customers: employee retention, continuous learning, and loyalty & care.
Employee Retention: The Cornerstone of Stability
Retaining employees is a constant challenge in a highly competitive job market. Finding and hiring talented employees is only half the battle; keeping them happy, motivated, and engaged is just as important. This becomes even more critical when working with an outsourcing partner, as high turnover can lead to lost time and productivity due to the need for recruitment, onboarding, and training. Delays can also arise from the company-to-company transfer of knowledge.
The greatest benefit of working with a partner that prioritizes employee retention is the accumulation of technical expertise and institutional knowledge about your organization. These qualities are difficult to replace. We have a proven track record of maintaining long-term relationships between our employees and customers. Some of our team members have been serving the same client for nearly 15 years. Our engineers and technicians often become valuable sources of experience for our customers, especially as their internal teams face turnover. Additionally, when high-level positions need to be filled, our long-standing employees are already familiar with the customer’s operations and may possess the necessary skills to step into those roles seamlessly.
At Artesk, we take pride in our employee retention statistics, as they reflect our commitment to a healthy work culture, skill development, and customer satisfaction. Our retention rate over the past 10 years is 92% with 7.5 years average employee tenure and 50% of staff with over 10 years of service. These metrics translate into stability, experience, and loyalty. When our employees interact with your own customers, these traits become highly noticeable and reinforce trust in your brand.
Continuous Learning: A Key to Workplace Success
In today’s rapidly evolving industries, continuous learning is more than just an advantage — it’s essential. As technology advances and market trends shift, the ability to adapt and acquire new skills is crucial for both individuals and organizations to stay competitive.
At Artesk, we hire people for the long term, not just for specific projects. This commitment drives our investment in the continuous professional development of our colleagues. We have an internship and mentoring program that provides hands-on training in real business environments. Our internal educational platform offers numerous courses with a technological focus, as well as topics such as soft skills and project management. We also provide financial support for certification exams, attendance at industry tech events, and various external courses and training. Additionally, the company encourages colleagues to actively participate in professional communities.
The impact of these efforts is evident — many of our team members started as interns or junior specialists and have grown into senior roles, mentoring the next generation. Others have successfully transitioned into new career paths, such as moving from software engineering to project management.
By fostering a culture of continuous learning, we empower our team to grow, excel, stay adaptable, and remain competitive. This not only fuels individual success but also drives the progress of our company and the value we deliver to our customers.
Loyalty and Care: Beyond Contracts
No matter how well an outsourcing contract is written or how good the negotiators’ intentions are, a contract cannot regulate natural, instinctive loyalty. True loyalty goes beyond agreement – it’s about care and commitment.
We strive to bridge the gap between us and our customers, so they no longer see us as an external entity but as an integral part of their team. To achieve this, we must not only demonstrate strong professional skills but also align with their work culture and ethics.
Our culture of loyalty means taking pride in achieving even the most challenging goals. “Going the extra mile” isn’t just a phrase – it represents a mindset: proactively addressing issues before they arise, suggesting improvements, working overtime when needed, taking on extra responsibilities, supporting teammates, and prioritizing team success over individual gain.
At its core, our loyalty to customers is built on commitment, diligence, and care. By fostering appreciation and support for our clients, we enhance employee satisfaction, improve retention, and boost productivity. We take responsibility for customer success as if it were our own.
